Note 1: Click the back button after you have finished to return to the page you came from
Note 2: Items that need to be downloaded are referred to as Objects

When using the web site, you may encounter some problems. This page will attempt to answer some of these

Problem - The Object takes some time to load .....

..... Solution - You are running this type of object for the first time and it is automatically downloading the Microsoft Visual Basic Automation software it needs to work correctly. After the download, you should restart your computer. Note that, now you have these tools, in future all objects of this type will run immediately.

Problem - My browser doesn't download the object at all .....

..... Solution - For the objects to work you need:

• A PC running Windows (A Macintosh computer cannot receive this type of object)
• Microsoft Internet Explorer 4.0 or above or a browser that can use ActiveX objects.

To see which browser you are using see below

..... Solution - You may need to scroll down the screen. If you still cannot see the object, check your system font settings in control panel

• Windows 95/NT 4
  • Minimise all the program running on screen
  • Right click on the desktop
  • Click Properties
  • Select Settings
  • Make sure your font size is set to small, NOT custom or large
  • Restart your computer
• Windows 98/2000/XP
  • Minimise all the program running on screen
  • Right click on the desktop
  • Click Properties
  • Select Settings
  • Select Advanced
  • Make sure your font size is set to small, NOT custom or large
  • Restart your computer

Users of other platforms should check their documentation

Problem - When my browser downloads the object it says "This object has not been code signed and will not be downloaded" .....

..... Solution - There are issues about code signing objects (further information can be found here). All of our objects are code signed. To cure this problem you are advised to upgrade to the latest version of Internet Explorer.
Please also check your security settings (Select Tools, then Internet options, then click the Security tab). You might have to modify your security settings (they should be set at Internet Zone - Medium)

Problem - I get a Run-time Error when I run one of your programs .....

..... Solution - Please contact us with the following information:

• The Run-Time Error
• The version of Windows you are running
• The version of Internet Explorer you are running (you can find this if you right click My Computer and click Properties)
• Where the error occurred

Please also answer the following questions

• Did you get the same error every time you tried to use the program?
• Did you get the error during the running of the program (or later)?
• Did you use any particular data or information to cause the error?
• Were you able to (can you) recreate the problem exactly?

If you have any questions about the web site, please contact the webmaster

Disclaimer.
Advice that is offered in this section may not be suitable for your system or set up, and functions may be limited or controlled by your systems administrator. If you encountered problems in modifying you installing objects and tools, please contact your systems administrator or help desk for assistance.